For deliveries and shipments, any damage or defect must be noted on your signed delivery slip and you must contact our service department within 24 hours. We will arrange for replacement of the damaged piece. Be sure to thoroughly check your merchandise upon receipt, as White Pickett will not be able to replace any damaged merchandise that is not noted on your signed delivery slip.
If you wish to return any item for any reason other than delivery damage or defect, you must contact us within 7 days. Item(s) must be in new condition and you will be responsible for all shipping costs** via our carrier, as well as a 25% restocking fee.
** All shipping costs includes both the cost to ship the merchandise back to White Pickett as well as the original shipping cost incurred by White Pickett to deliver the merchandise to your home.